Description

Lead end-to-end training strategy and delivery for a new CRM platform transition supporting over 7,000 users.

Responsibilities

• Conduct training needs analysis to assess persona-specific requirements based on platform change impacts.
• Design and implement a comprehensive training strategy, including curriculum, schedules, and resource allocation.
• Produce multi-channel training content such as recorded videos, quick reference guides, and step-by-step documentation.
• Manage training logistics, including data creation in SFDC training instances and user access provisioning.
• Deliver remote train-the-trainer sessions to change agents and provide post-launch hyper-care support.

Required Skills

• 5+ years of professional experience in training or change management roles.
• Hands-on experience with CRM platforms, specifically Salesforce (SFDC).
• Experience designing and implementing training curricula within learning management systems.
• Ability to create multi-channel instructional content including video and written guides.
• Proven track record of managing large-scale training rollouts and train-the-trainer programs.
• Competency in training needs analysis and persona-based learning design.
• Experience with UI-driven platform transitions and user adoption strategies.

Preferred Skills

• Any graduate degree.

Key Skills

Education

ANY GRADUATE