Description

You will bridge the gap between technical system functionality and user proficiency during new system implementations. You will own the analysis, documentation, and training delivery for business stakeholders.

Responsibilities

• Gather business requirements and analyze existing and new systems to define functionality.
• Develop As-Is and To-Be workflows and create functional documentation.
• Create and maintain detailed job aids, user manuals, SOPs, and e-learning modules.
• Script, storyboard, and produce high-quality training videos using multimedia tools.
• Plan and host webinars to educate stakeholders and support User Acceptance Testing (UAT).

Required Skills

• 8+ years of experience in the IT industry performing Business Analysis and training activities.
• 8+ years facilitating requirements and communicating with business programs and end users.
• 6+ years analyzing systems to develop requirements, workflows, and documentation.
• 6+ years creating job aids and functional documentation for system utilization.
• 4+ years demonstrating new or enhanced functionality to diverse audiences.
• 4+ years of proficiency in video editing and e-learning software/tools.
• 4+ years developing and implementing training plans.
• 4+ years developing and conducting training classes for new product functionality.
• Strong ability to interpret regulations, policies, and system functionality.

Key Skills

Education

Any Graduate