Description

You will bridge the gap between technical system functionality and user proficiency by developing comprehensive training resources and documentation.

Responsibilities

• Gather business requirements across program areas and analyze old and new systems to define functionality.
• Develop As-Is and To-Be workflows, detailed job aids, user manuals, and standard operating procedures.
• Create and update training materials, including e-learning modules, presentations, and instructional manuals.
• Script, storyboard, and produce high-quality training videos using multimedia software.
• Plan and host webinars to educate stakeholders on new processes, tools, and system functionality.
• Collaborate with subject matter experts and technical groups during system implementation and UAT.

Required Skills

• 8+ years of experience in the IT industry performing Business Analysis and training activities.
• 8+ years facilitating requirements and communicating with business programs and end users.
• 6+ years analyzing systems to develop requirements, workflows, and functional documentation.
• 6+ years creating job aids and documentation for system utilization.
• 4+ years demonstrating new or enhanced functionality to diverse audiences.
• 4+ years of proficiency in video editing and e-learning software/tools.
• 4+ years developing and implementing training plans.
• 4+ years developing and conducting training classes for new product functionality.
• Ability to analyze and interpret regulations, policies, and complex system functionality.

Key Skills

Education

Any Graduate