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TrakSYS Support Engineer
Richmond, VA, USA
Posted On: 15+ days ago
Experience: 10+ years
Availability: Onsite
Openings: 1
Category: Traksys Developer
Tenure: No Preference/Any
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Description
You will provide technical support, maintenance, and enhancements for TrakSYS-based MES solutions.
Responsibilities
- Provide Level 1 / Level 2 Support for TrakSYS MES application.
- Monitor system performance and ensure continuous uptime.
- Identify root causes and coordinate fixes across development, ERP, WMS, Infrastructure, Network, Vendor, and business teams.
- Query and analyze TrakSYS SQL Server database tables to resolve data discrepancies.
- Troubleshoot TrakSYS integration issues with ERP, WMS, and PLCs.
- Handle incident management and service requests using ticketing tools like Service Now.
Required Skills
- 10+ years of professional experience.
- Hands-on experience with TrakSYS MES (version 12 is a plus).
- Understanding of TrakSYS architecture and core configurations.
- Knowledge of C#/.Net, JavaScript, HTML, and CSS.
- Proficiency with SQL Server, including queries and stored procedures.
- Familiarity with IIS, Windows Server, and basic network concepts.
- Strong analytical and problem-solving abilities.
- Experience troubleshooting TrakSYS configurations (Modules, Services, Workflows).
Education
Any Graduate
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