Description

You will manage end-to-end travel requirements for business and leisure clients.

Responsibilities

• Issue service tickets, manage exchanges, changes, and refunds.
• Handle flight reservations, including date changes, refunds, and name corrections.
• Resolve customer queries and complaints in real time via phone, chat, and email.
• Meet SLA targets by lowering response times and increasing productivity.

Required Skills

• 5+ years of experience in travel agency operations.
• Expertise in handling flight reservations and ticket lifecycle management.
• Proficiency in managing customer communications across phone, email, and chat channels.
• Experience working within established SLA frameworks.
• Background in travel agency services and customer support.
• Any Graduate.

Key Skills

Education

Any Graduate