Description

You will manage end-to-end travel requirements for business and leisure clients, handling reservations, changes, and refunds while resolving customer inquiries in real time.

This role is on-site.

Responsibilities

• Issue service tickets and manage flight exchanges, changes, and refunds.
• Handle full flight reservation lifecycles, including date changes and name corrections.
• Resolve customer queries and complaints via phone, chat, and email.
• Meet SLA targets by reducing response times and increasing productivity.

Required Skills

• 5+ years of experience in travel agency operations.
• Expertise in flight reservations and ticket lifecycle management.
• Proficiency in managing customer communications across phone, email, and chat.
• Experience working within established SLA frameworks.
• Background in travel agency services and customer support.
• Any Graduate education.

Key Skills

Education

Any Graduate