Description

You will design and implement ServiceNow solutions specifically tailored for the telecommunications industry.

Responsibilities

• Analyze telecom client requirements and business processes to design custom ServiceNow solutions.
• Implement and customize TSM modules, including Service Desk, Incident Management, Change Management, and Configuration Management.
• Configure workflows, forms, and reports to address industry-specific needs.
• Optimize telecom business processes to improve efficiency and customer satisfaction.
• Lead workshops and training sessions on ServiceNow best practices and service management principles.

Required Skills

• 8+ years of experience working with the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) certification.
• Proven experience implementing TSM modules: Service Desk, Incident, Change, and Configuration Management.
• Expertise in Business Process Consulting.
• Strong understanding of ITIL and telecom service management standards.
• Proficiency in JavaScript, HTML, and CSS.
• Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• Experience with ServiceNow CSM and FSM modules.

Key Skills

Education

Bachelor's Degree