Description

You will design and implement ServiceNow solutions specifically tailored for the telecommunications industry.

Responsibilities

  • Analyze telecom client requirements and business processes to design custom ServiceNow solutions.
  • Implement and customize TSM modules, including Service Desk, Incident Management, Change Management, and Configuration Management.
  • Configure workflows, forms, and reports to address industry-specific needs.
  • Optimize telecom business processes to improve efficiency and customer satisfaction.
  • Lead workshops and training sessions on ServiceNow best practices and service management principles.

Required Skills

  • 8+ years of experience working with the ServiceNow platform.
  • ServiceNow Certified System Administrator (CSA) certification.
  • Proven experience implementing TSM modules: Service Desk, Incident, Change, and Configuration Management.
  • Expertise in Business Process Consulting.
  • Strong understanding of ITIL and telecom service management standards.
  • Proficiency in JavaScript, HTML, and CSS.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.

Preferred Skills

  • Experience with ServiceNow CSM and FSM modules.

Key Skills
Education

Bachelor's Degree

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