Description

You will serve as a User Acceptance Tester and Tier 3/4 Application Support Architect for the Texas Student Data System (TSDS).

Responsibilities

• Execute accurate and thorough testing of TSDS application changes within strict time-sensitive deadlines.
• Resolve or escalate complex Tier 3 and 4 support incidents reported through the Incident Management System (TIMS) in accordance with SLAs.
• Coordinate with stakeholders to identify system requirements, develop implementation strategies, and create solutions for monitoring applications and data collections.
• Author technical documentation and knowledge base articles derived from ticket analysis.
• Monitor customer support mailboxes and queues to ensure timely responses and appropriate routing.

Required Skills

• 5+ years of experience in analyzing and troubleshooting complex data issues, system software, and procedures.
• Proven expertise in writing and interpreting SQL queries.
• Deep understanding of XML schema, data types, syntax rules, and dependencies.
• Strong grasp of referential integrity and data quality concepts.
• Experience understanding data and domain types within an enterprise data warehouse.
• Experience reviewing test cases and validating results.
• Ability to synthesize and analyze complex information to make sound decisions.
• Excellent written and oral communication skills for training both technical and non-technical users.
• Strong project and time management abilities.

Key Skills

Education

Any Graduate