Description

You will own the testing lifecycle and provide Tier 3/4 application support for the Texas Student Data System (TSDS).

This role is remote.

Responsibilities

• Execute thorough testing of application changes within strict deadlines.
• Resolve or escalate complex Tier 3 and 4 support incidents via TIMS in accordance with SLAs.
• Coordinate with stakeholders to define requirements, implement strategies, and monitor data collections.
• Author technical documentation and knowledge base articles based on ticket analysis.
• Monitor support mailboxes to ensure timely responses and appropriate ticket routing.

Required Skills

• 5+ years of experience analyzing and troubleshooting complex data issues and system software.
• Proven expertise in writing and interpreting SQL queries.
• Deep understanding of XML schema, data types, syntax rules, and dependencies.
• Strong grasp of referential integrity and data quality concepts.
• Experience understanding data and domain types within an enterprise data warehouse.
• Experience reviewing test cases and validating results.
• Ability to synthesize complex information to make sound decisions.
• Excellent written and oral communication skills for training technical and non-technical users.

Key Skills

Education

Any Graduate