Description

Skills

Waterfall
Agile

Role Description
We are seeking a UAT Test Lead with 8+ years of experience managing User Acceptance Testing for complex, highly integrated projects. Experience in consumer channel sales or similar sales operations environments is highly preferred.

Key Responsibilities
Facilitate successful release of system enhancements and new functionalities from development to production.

Create release processes and documentation to minimize customer impact during changes.

Manage end-to-end UAT activities, including test process management, team coordination, and communication of test results.

Lead cross-functional teams supporting release project plans and post-release/change reviews; coach other PMs.

Work with project teams to understand business requirements and ensure requirements are testable.

Develop test strategies, test plans, test cases, test scripts, and test reports across multiple projects.

Create and maintain UAT test data, metrics, SLAs, and KPIs.

Validate user expectations during the testing process.

Document and communicate UAT-related risks to Project Management.

Coordinate smoke testing, sales environment planning, PROD refreshes, and review master data flows.

Facilitate triage calls and drive issues to resolution with IS&T and business partners.

Maintain the UAT knowledge repository and provide UAT best practices, templates, and lessons learned.

Required Skills & Qualifications
8+ years of experience managing UAT as a Test Lead for complex, highly integrated projects.

Strong understanding of sales and sales operations processes in consumer channel sales or similar environments.

Experience with Agile/Scrum, Waterfall, and Iterative Release and Change Management processes; Agile experience is required.

Hands-on Salesforce platform experience preferred.

Understanding of test automation framework design models and best practices.

Solid understanding of project management approaches, tools, and project lifecycle phases.

Strong verbal and written communication skills with the ability to communicate at all organizational levels.

Ability to facilitate brainstorming sessions and gather implementation lessons learned from business, BPR, and IS&T groups.

Excellent teamwork and ability to influence others horizontally and vertically to achieve results.

Experience working on projects for teams based outside the U.S.

Strong customer focus and attention to detail.

Ability to thrive in an ambiguous environment and multitask.

High level of professionalism, energy, and sense of urgency to make things happen

Key Skills

Education

Any Graduate