Description

Implement and manage RingCentral voice solutions for frontline workers.

This role is on-site.

Responsibilities

• Design and build account setups, including call routing configurations and system deployment.
• Troubleshoot and resolve escalated technical issues for employees.
• Manage service requests and changes using ServiceNow for ticket and change control management.
• Train employees on RingCentral account setup, web interfaces, mobile apps, and software configurations.
• Analyze and interpret data requirements to ensure proper collection and reporting.

Required Skills

• Technical understanding of RingCentral MVP and RingCX solution portfolios.
• Experience configuring complex call routing in multi-option environments.
• Proficiency with ServiceNow for ticket and change control management.
• Strong analytical skills to identify, interpret, and solve complex technical problems.
• Ability to communicate technical configurations and data requirements to users.
• Extensive spreadsheet and word processing skills.

Preferred Skills

• Background in Avaya, Fuze, or Five9 platforms.

Key Skills

Education

Any graduate