Description

You integrate Agent Assist UI modules into enterprise customer Agent Desktop frontends, solving scalability, reliability, and performance challenges.

This role is remote.

Responsibilities

• Integrate Agent Assist UI modules into customer environments.
• Solve technical challenges regarding scalability, reliability, and performance.
• Collaborate with the UI Engineering team to align integration efforts.
• Relay customer challenges to the UI Engineering team to drive product feature improvements.
• Author UI integration playbooks to scale integration processes.

Required Skills

• 5+ years of experience in software development, or 1 year with an advanced degree.
• 5+ years of experience with front-end frameworks, full-stack development, or API development.
• Proficiency in JavaScript, HTML, and CSS.
• Familiarity with Node.js and Express.js.
• Understanding of web standards and security, including iFrames, browser contexts, CORS, and XSS.
• Familiarity with Google Cloud Platform (GCP).
• Bachelor’s degree or equivalent practical experience.

Preferred Skills

• Salesforce (SFDC) development and Canvas app integration.
• Experience integrating with Agent Desktop applications such as Genesys, Zendesk, Cisco, Avaya, NICE, Five9, or Twilio.
• Knowledge of Web Components or frameworks like Angular and React.

Key Skills

Education

Bachelor’s degree