Description

You will own the end-to-end design process for Boston.gov digital products, from research and usability testing to high-fidelity prototyping and design system contributions.

This role is on-site.

Responsibilities

• Plan and conduct usability tests for web applications, synthesizing findings into actionable design recommendations.
• Translate product requirements into accessible, high-fidelity prototypes in Figma, ranging from rapid wireframes to production-ready UI.
• Document components and contribute new patterns to the Boston Design System to ensure consistency and accessibility.
• Facilitate design sessions with senior leaders and stakeholders, using data and research to guide decisions within technical and policy constraints.
• Review and advise on UX/UI work led by other teams to maintain quality and accessibility standards.

Required Skills

• 5+ years of experience in digital product and service design.
• Expert proficiency in Figma for UI design and prototyping.
• Deep understanding of WCAG accessibility standards and implementation.
• Experience working within agile workflows.
• Strong facilitation skills for leading design sessions with complex stakeholders.
• Ability to synthesize user research and data into clear design strategies.
• Experience in government or similar public sector organizational environments.

Preferred Skills

• Proficiency in Miro or similar digital collaboration tools.
• Systems thinking ability to navigate complex technological and policy constraints.

Key Skills

Education

Any Graduate