Description

What's the Job?

• Support Kroger’s NGPOS project by designing and enhancing the checkout experience across various store formats.
• Conduct user research with diverse end users including cashiers, shoppers, and store associates to identify needs and pain points.
• Lead and facilitate collaborative workshops with cross-functional teams to address experience and technical challenges.
• Collaborate closely with development teams to provide design guidance, participate in agile ceremonies, and ensure alignment with the overall user experience vision.
• Create and maintain UX artifacts such as personas, user journeys, and service blueprints to illustrate the complex point-of-sale ecosystem.

What's Needed?

• Proven experience in workshop facilitation, user research, and UX design.
• Strong proficiency in Figma and familiarity with AI tools for design workflows.
• Ability to work onsite near Blue Ash, with a willingness to visit Kroger stores for firsthand observation.
• Excellent collaboration skills and experience working with cross-disciplinary teams including engineering, product management, and retail operations.
• Comfortable supporting projects that involve data-driven decision making and emerging AI technologies

Key Skills

Education

Any Graduate