Description

You will manage the strategy, deployment, and optimization of Cisco collaboration services and solutions.

Responsibilities

• Lead the execution of delivery projects and act as the focal point for customer problem resolution.
• Create, review, and approve project deliverables including Design Recommendations, HLD, LLD, and Implementation or Change Management Plans.
• Troubleshoot complex issues by building or leveraging test environments to resolve compatibility problems.
• Coordinate with TAC to resolve P1 and P2 issues.
• Develop digital intellectual capital such as scripts and digital signatures.

Required Skills

• 5+ years of experience in Unified Collaboration environments.
• Hands-on experience with UCCE components including ICM, PG, CVP, CTI, Finesse, and CUIC.
• Strong proficiency in CC implementation and troubleshooting.
• Experience with Design Recommendations, High Level Design (HLD), and Low Level Design (LLD).
• Expertise in Implementation and Change Management.
• Ability to work with Cisco account teams and partners on solution deployment.
• Any Graduate degree.

Preferred Skills

• Knowledge and exposure to UCCX.

Key Skills

Education

Any Graduate