Description

Manage production application stability and incident resolution within a Unix environment.

Responsibilities

• Resolve incidents triggered by Operation Command Center, EM Operations, Omnibus, and Splunk alerts.
• Deploy application artifacts into production environments during approved release windows.
• Perform detailed Root Cause Analysis for high-severity incidents and implement preventive actions.
• Execute traffic routing to support infrastructure maintenance and manage customer onboarding.
• Build automation scripts to reduce incident volume and improve operational processes.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency with Unix systems.
• Experience with SQL.
• Knowledge of LDAP.
• Ability to manage change tickets and navigate CAB approval processes.
• Experience performing ad-hoc testing, verification, and validation.

Preferred Skills

• Bachelor's degree.

Key Skills

Education

Bachelor's degree