Description

You will lead product portfolio research within a cross-functional team to influence product and design decisions from discovery through development.

Responsibilities

• Develop research strategies that align with product portfolio objectives and key results (OKRs).
• Conduct quantitative and qualitative methodologies, including heuristic reviews, click tests, competitive analyses, surveys, eye tracking, and usability testing.
• Create and maintain Customer Journey Maps and Service Blueprints to identify user pain points.
• Communicate actionable insights to stakeholders across all levels of the organization.
• Scale the UX research practice by contributing to ResearchOps and building necessary infrastructure.
• Use analytical tools like Adobe Analytics and Quantum Metric to supplement research strategies with data insights.

Required Skills

• 5+ years of experience in applied UX research at large enterprises or highly matrixed organizations.
• Degree in Human Computer Interaction (HCI), Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related discipline.
• Expertise in both qualitative and quantitative research methods.
• Experience with remote unmoderated and moderated testing tools such as UserZoom, UserTesting, or Userlytics.
• Proficiency with analytical dashboards and tools including Adobe Analytics and Quantum Metric.
• Strong project management skills with the ability to set objectives and deliver on time.
• Ability to manage research software, hardware, and eye-tracking equipment.
• Excellent written and verbal communication skills for cross-disciplinary collaboration.

Key Skills

Education

Any Graduate