Description

You provide technical support and assistance to end-users, maintaining the operation of desktops, laptops, applications, and peripherals.

Responsibilities

• Provide first and second-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware, software, and network connectivity issues.
• Manage user accounts, permissions, and access through Active Directory.
• Maintain accurate logs of issues, resolutions, and user feedback in the ticketing system.

Required Skills

• 3–5 years of experience in IT user support/helpdesk roles.
• Strong knowledge of Windows operating systems and the Microsoft Office 365 suite.
• Hands-on experience with desktop/laptop hardware, peripherals, and mobile devices.
• Familiarity with Active Directory and ticketing tools like ServiceNow.
• Knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Strong problem-solving, communication, and customer service skills.
• Any Graduate education.

Key Skills

Education

Any Graduate