Description

You provide first and second-level technical support for end-users, maintaining the operation of desktops, laptops, applications, and peripherals on-site in Dubai.

This role is on-site.

Responsibilities

• Provide first and second-level technical support via phone, email, and in person.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, and network connectivity issues including TCP/IP, DNS, DHCP, and VPN.
• Manage user accounts, permissions, and access through Active Directory.
• Maintain accurate logs of issues, resolutions, and user feedback in ServiceNow.

Required Skills

• 3–5 years of experience in IT user support or helpdesk roles.
• Strong knowledge of Windows operating systems.
• Hands-on experience with the Microsoft Office 365 suite.
• Familiarity with Active Directory management.
• Experience with ticketing tools, specifically ServiceNow.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Any Graduate education.

Key Skills

Education

Any Graduate