Description

Provide technical assistance and hardware support to internal users in San Diego.

This role is on-site.

Responsibilities

• Answer help desk calls and support users via online chat.
• Route help desk tickets to appropriate technicians or support groups.
• Perform on-the-spot troubleshooting and walk-up support for hardware and software issues.
• Install, upgrade, and troubleshoot PC/laptop hardware, software, network peripherals, printers, and telephone systems.
• Maintain loaner laptops, projectors, and PC/network inventory.

Required Skills

• 1-2 years of experience in technical support or help desk roles.
• Proficiency with Windows 10 and 11.
• Experience managing Office365 and Exchange.
• Hands-on experience with Active Directory.
• Strong PC troubleshooting skills including hardware and software installation.
• Experience supporting Dell computers, Apple iPhones, and iPads.
• Ability to provide after-hours coverage on a rotating basis.

Preferred Skills

• Any Graduate.

Key Skills

Education

Any Graduate