Description

You will architect user experiences and system configurations to ensure stability, efficiency, and customer satisfaction for payment systems.

This role is hybrid.

Responsibilities

• Monitor system outputs and network infrastructure to support business functions and resolve technical issues.
• Collaborate with product, engineering, design, and research teams to influence decisions and define acceptance criteria.
• Write user stories and jobs-to-be-done that articulate business needs and feasibility.
• Leverage AI-powered tools for research synthesis, automation, and design efficiency.
• Assist end-users in resolving discrepancies and adjust codes to prevent recurring problems.

Required Skills

• 7+ years of experience in Product Design or related fields.
• 7+ years of experience working collaboratively with cross-functional teams (product, engineering, design, content, user research).
• Proven ability to influence product and engineering decisions without direct authority.
• Experience working in Agile and Kanban delivery models.
• Expertise in writing user stories and defining acceptance criteria.
• Experience leveraging AI-powered tools (generative AI, research synthesis, automation).
• Extensive experience with ServiceNow Service Mapping is mandatory.

Preferred Skills

• Master's Degree in Computer Science, Electronic Engineering, or a technical discipline.
• ServiceNow developer certification.

Key Skills

Education

Any Graduate