Description

Key Responsibilities:
Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms
Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes
Plan and facilitate design thinking workshops, discovery sessions, and co-creation activities with cross-functional client teams
Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion
Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status
Define and evolve shipment visibility experiences, including real-time tracking, milestones, alerts, and status communication
Establish UX principles, interaction models, and experience frameworks aligned to long-term product vision
Collaborate closely with product owners, engineering, data, and business teams to ensure feasibility and successful delivery
Mentor designers and ensure consistency, usability, and accessibility across all design outputs
Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices 
Required Experience & Skills:
10+ years of experience in AI driven UX design, product design, or experience architecture roles
Proven experience leading UX for complex enterprise or B2B platforms, preferably in logistics, transportation, supply chain, or industrial domains
Strong expertise in simplifying complex onboarding flows and form-heavy experiences
Demonstrated ability to design data-heavy dashboards that are intuitive, actionable, and user-centric
Hands-on experience with design thinking methodologies, journey mapping, personas, and service blueprints
Excellent facilitation and stakeholder management skills, with confidence in leading workshops and presentations at senior levels
Proficiency with modern design tools such as Figma, FigJam, or similar collaborative platforms
Strong understanding of accessibility, usability heuristics, and inclusive design principles
 

Key Skills

Education

Bachelor's degree