Description

You will own the architectural vision for platform-level user experiences.

Responsibilities

• Define the OneTru platform-level experience model, including workflow structures, task flows, navigation, and reusable UX patterns.
• Translate user journeys into scalable workflows and design frameworks supporting multiple personas and operational contexts.
• Develop and govern a shared UX pattern library and design system in collaboration with engineering.
• Manage and mentor UX designers across Costa Rica and India.
• Advocate for design principles and user-centered decision-making with senior Product and Engineering stakeholders.

Required Skills

• 10+ years of experience in UX design, interaction design, service design, or experience architecture for enterprise platforms.
• Demonstrated experience designing end-to-end workflows across multiple personas and operational systems.
• Proven ability to translate research insights into platform-level experience frameworks.
• Leadership experience managing and mentoring UX teams or acting as a senior-level design lead.
• Proficiency in Figma and modern prototyping tools.
• Strong communication, storytelling, and facilitation skills to influence alignment across Product, Engineering, and Architecture.
• Experience working with distributed teams across multiple time zones (U.S. and India).
• Familiarity with AI/ML or data analytics environments.
• Experience in Interaction Design or Service Design.

Key Skills

Education

Any Gradute