Description

You will translate product direction and evolving requirements into high-fidelity, implementation-ready designs for the CSR Assist product.

This role is hybrid.

Responsibilities

• Define end-to-user experiences for customer service representatives, including workflows, interaction patterns, and edge cases.
• Create polished, high-fidelity screen designs, prototypes, and design documentation in Figma.
• Translate business requirements and technical constraints into clear, usable workflows for complex, information-rich environments.
• Document screen states, interaction behavior, empty/error/loading states, and design rationale to support implementation.
• Collaborate with product owners, business partners, content strategists, and developers to refine designs through build and implementation.

Required Skills

• 3 to 5 years of experience in UX or product design.
• Advanced Figma skills: component-based design, auto layout, responsive behavior, variants, and interaction states.
• Experience designing complex workflows and enterprise or service-support tools.
• Ability to work efficiently within established design systems and contribute to scalable, reusable patterns.
• Experience working in an Agile product environment with evolving requirements.
• Ability to design responsive experiences and consider usability across relevant screen sizes.
• Application of accessibility and human-centered design best practices.
• Strong visual and interaction design skills.

Preferred Skills

• Experience designing AI-enabled, assistant, or decision-support experiences.
• Experience designing internal tools, contact center applications, or customer service representative workflows.

Key Skills

Education

Bachelor's or Master's degrees