Description

Overview
A leading global energy organization is seeking a Mid- to Senior-level UX Generalist to support the design and development of internal digital products. This role focuses on understanding user needs, driving research-based design decisions, and delivering intuitive user experiences across multiple concurrent initiatives. The ideal candidate will collaborate closely with cross-functional teams and stakeholders to ensure solutions align with both user expectations and business objectives.

Key Responsibilities

• Conduct user research sessions to understand workflows, behaviors, and pain points.
• Translate research findings into actionable insights, recommendations, and design direction.
• Design and optimize end-to-end service experiences across multiple user touchpoints.
• Collaborate with product, engineering, and business teams to ensure design feasibility and alignment.
• Create journey maps, process flows, wireframes, prototypes, and high-fidelity designs.
• Develop and maintain design standards, guidelines, and best practices to ensure product consistency.
• Plan and execute usability testing, gathering feedback to iterate and improve solutions.
• Support stakeholder engagement and promote UX best practices across teams.
• Manage and contribute to multiple projects simultaneously.

Required Qualifications

• Mid- to senior-level experience in UX design, product design, or service design.
• Strong problem-solving, analytical thinking, and critical-thinking skills.
• Excellent communication, collaboration, and stakeholder-management abilities.
• Ability to adapt quickly and incorporate feedback into iterative design processes.
• Experience creating wireframes and prototypes (basic skills required; advanced skills preferred).

Preferred Qualifications

• Service design experience.
• Experience facilitating outcome-driven workshops.
• Experience developing design systems or UX guidelines.
• Experience working in complex enterprise or internal-product environments

Key Skills

Education

Any Graduate