Description

• Conceptualize, design, and deliver future-state and near-term cross-channel content experiences.
• Create, edit, and proofread product content, including interface copy, guidance and digital journey content.
• Apply user-centred design practices and research insights to make content accessible and aligned to customer needs.
• Participate throughout the product lifecycle: ideation, research, feature scoping, planning, design, launch and post-launch evaluation.
• Develop strategic content plans that align business, brand and user needs.
• Partner with Experience Design Leads, Product Owners, Tech Leads, engineers and other stakeholders to solve complex content challenges.
• Present recommendations, manage feedback, meet deadlines and adapt effectively as priorities evolve.
• Contribute content-design expertise to cross-functional and enterprise initiatives while managing information with discretion.

What you bring

• 5+ years of experience in content design, UX writing, digital content strategy, conversation design or a related product-design discipline.
• Advanced English writing, editing, and proofreading skills.
• Demonstrated ability to turn complex concepts into clear, audience-focused content.
• Strong stakeholder management, communication, and strategic content-planning capability.
• Experience working in user-centred, cross-functional product teams.
• Undergraduate degree or equivalent relevant experience

Key Skills

Education

Bachelor's degree