Description

You will conceptualize, design, and deliver cross-channel content experiences, including interface copy, guidance, and digital journey content. You will apply user-centred design practices to ensure content is accessible and aligned with customer needs.

This role is hybrid.

Responsibilities

• Develop strategic content plans that align business, brand, and user needs.
• Participate throughout the product lifecycle from ideation and research to launch and post-launch evaluation.
• Partner with Experience Design Leads, Product Owners, Tech Leads, and engineers to solve complex content challenges.
• Present recommendations, manage feedback, meet deadlines, and adapt as priorities evolve.
• Contribute content-design expertise to cross-functional and enterprise initiatives.

Required Skills

• 5+ years of experience in content design, UX writing, digital content strategy, conversation design, or a related product-design discipline.
• Advanced English writing, editing, and proofreading skills.
• Demonstrated ability to turn complex concepts into clear, audience-focused content.
• Strong stakeholder management, communication, and strategic content-planning capability.
• Experience working in user-centred, cross-functional product teams.
• Proficiency with Figma.

Preferred Skills

• Experience collaborating with Product Owners.

Undergraduate degree or equivalent relevant experience required.

Key Skills

Education

Bachelor's degree