Description

• Provide technical leadership, guidance, and advisory support to developers for application design, programming, coding changes, and system enhancements.
• Configure, develop, and maintain key components within the application environment.
• Lead and manage minor projects while ensuring timely and high-quality project delivery.
• Monitor, maintain, optimize, and support server infrastructure to ensure system stability, integrity, and performance.
• Troubleshoot complex application, server, and infrastructure issues and recommend effective technical solutions.
• Develop workaround solutions and implement software and equipment upgrades as needed.
• Participate in a shared 24/7 on-call support rotation to ensure continuous availability of critical systems.
• Collaborate with developers, infrastructure teams, and business stakeholders to resolve technical challenges and improve system performance.
• Communicate effectively with IT professionals and leadership, providing regular project and status updates.
• Identify opportunities for process improvements and contribute to continuous improvement initiatives.
• Prioritize and manage multiple tasks, incidents, and service requests while meeting established service level agreements (SLAs).
• Maintain accurate documentation and update Help Desk tickets with issue status and resolutions.
• Adhere to corporate information security policies and promote security best practices across the team.
• Perform additional technical duties and special projects as assigned.
• Experience with Gentax preferred.
• Excellent communication, analytical, planning, problem-solving, and time management skills
  
   

Required Skills

 

• 20+ years of experience with VB.NET.
• 20+ years of experience with SQL.
• 20+ years of experience supporting State Government Tax Systems.
• 20+ years of experience as a Software Developer.
• Strong troubleshooting, server administration, and application support experience

Key Skills

Education

Bachelor's degree