Description

Act as the primary strategic link between IT leadership and agency business partners to ensure successful service and product delivery.

Responsibilities

• Build and maintain trusting relationships with assigned business partners and agency leadership up to the executive level.
• Manage escalations for technology procurements, projects, and service delivery pipelines.
• Partner with Business and Enterprise Architecture to develop and maintain multi-year business capability roadmaps.
• Coordinate with project managers, service managers, and operations managers to prioritize requests and align IT delivery with business needs.
• Identify opportunities for new services, service improvements, and technical innovation.

Required Skills

• 10 years of experience in strategic thinking, connecting strategy to execution, and product line planning and management.
• 10 years of experience in conflict negotiation, resolution, and managing difficult customer interactions.
• 10 years of experience in professional communication, including writing, speaking, and presenting to all levels of leadership.
• 5 years of experience working in Information Technology, including knowledge of SDLC and Agile Methodology.
• Proven ability to use influence to shift opinions and build rapport as a strategic partner.
• Experience with technology procurements and understanding of organizational structures involving districts and central offices.
• Bachelor's degree or 6 years of related experience.

Key Skills

Education

Bachelor’s Degree