Description

You will manage daily videoconferencing operations and technical support for a multisite network in London, OH.

Responsibilities

• Process and schedule videoconference requests via telephone and email.
• Support conference room meetings, point-to-point, and multipoint bridge video teleconferences.
• Troubleshoot video endpoints and fiber networks.
• Provide audio/video support for management off-site activities.
• Report operational and technical issues to management while maintaining strict confidentiality.

Required Skills

• 2+ years of relevant experience in video support or conferencing operations.
• Proficiency with Microsoft O365.
• Experience providing analytical and troubleshooting support for video endpoints.
• Experience with fiber network troubleshooting.
• Strong professional written and oral communication skills.
• Ability to work successfully across multiple teams.
• Experience managing high-volume scheduling requirements.

Preferred Skills

• Experience with Polycom and Cisco infrastructure and endpoints.
• 4-year college degree.

Key Skills

Education

Any Gradute