Description

You will provide technical support for a global UC video infrastructure of approximately 1,000 distributed endpoints.

This role is remote.

Responsibilities

• Maintain and update the global fleet of Microsoft and Cisco video devices to ensure optimal performance.
• Troubleshoot and resolve MTR endpoint call quality issues and platform-related technical problems.
• Manage MTR/TP endpoint requests, including user additions, removals, and password resets.
• Coordinate with OEMs (Microsoft, Crestron, Logitech, Lenovo) to resolve hardware and software issues.
• Execute bulk Microsoft Teams Room addition projects by coordinating across different functions.

Required Skills

• 3+ years of experience in IT end-user support.
• Proficiency with Microsoft Office 365 and Teams Admin Center.
• Experience managing Intune and Azure (Policies, License Management, and Monitoring).
• Hands-on knowledge of MTR video endpoints on Windows and Android (Crestron, Lenovo, Logitech).
• Experience with Cisco Telepresence video products and Pexip.
• Foundational knowledge of TCP/IP networking fundamentals.
• Ability to work an early shift in US time zones to support Europe and USA regions.

Preferred Skills

• Experience with ServiceNow.
• Strong analytical and problem-solving skills applied to global infrastructure.

Key Skills

Education

Any Graduate