Description

You will provide white-glove technical support to executive team members and high-profile clients.

Responsibilities

• Deliver high-touch support to executives and VIP clients to ensure minimal technical disruption.
• Install, configure, and maintain hardware and software for desktops, laptops, and mobile devices.
• Troubleshoot network connectivity issues to maintain secure access to company resources.
• Document support requests, resolutions, and technical procedures accurately.
• Provide user training on IT tools and participate in technical IT projects.
• Maintain availability for off-hours support to address urgent technical issues.

Required Skills

• 5+ years of experience in deskside support with a focus on VIP or white-glove service.
• Strong technical proficiency in Windows 10, Windows 11, and macOS.
• Hands-on experience with mobile device management for iOS and Android.
• Proven ability to troubleshoot hardware, software, and network connectivity issues.
• Experience working within a corporate environment meeting high-profile client expectations.
• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.

Preferred Skills

• Experience with endpoint management tools including SCCM and Intune.

Key Skills

Education

Bachelor's degree