Description

You manage and support voice networking infrastructure, Cisco Voice systems, and NICE Recorder environments while handling incident management via ServiceNow.

This role is on-site.

Responsibilities

• Configure and maintain Cisco Voice systems for optimal performance.
• Administer and troubleshoot NICE Recorder environments.
• Manage incidents and requests using the ServiceNow platform.
• Collaborate with cross-functional teams to resolve complex voice network issues.

Required Skills

• 10+ years of experience in voice networking.
• Hands-on experience with Cisco Voice implementation and troubleshooting.
• Proficiency in NICE Recorder administration.
• Experience with the ServiceNow platform.
• Bachelor’s Degree in a related field.
• Strong professional communication skills.

Key Skills

Education

Bachelor’s Degree