Description

You will manage and support Cisco-based voice and collaboration infrastructure.

Responsibilities

• Administer Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC) environments.
• Maintain Cisco IM & Presence Server (IM&P) and Cisco Jabber services.
• Support Cisco Contact Center operations using UCCX or UCCE.
• Manage Cisco Webex Cloud technology, including WxC and WxCC.
• Configure and troubleshoot Voice IOS Gateways using H.323 and MGCP protocols.

Required Skills

• 5+ years of IT experience specializing in VoIP and IP telephony.
• 5+ years of experience with Cisco UC Manager / Call Manager (CUCM).
• 5+ years of experience with Cisco Unity / Cisco Unity Connection (CUC).
• 3+ years of experience with Cisco IM & Presence Server (IM&P) and Cisco Jabber.
• 3+ years of experience with Cisco Contact Center UCCX or UCCE.
• 3+ years of experience with Cisco Webex Cloud (WxC and WxCC).
• Experience with Calabrio Call recording.
• Experience with Voice IOS Gateways utilizing H.323 and MGCP.
• Bachelor’s degree in Telecommunications, Computer Science, Information Systems, or a related field.

Key Skills

Education

Bachelor’s Degree