Description

You will manage and troubleshoot contact center solutions and telecommunications infrastructure.

Responsibilities

• Manage and troubleshoot inbound and outbound architecture, call flows, and call routing.
• Coordinate with telco service providers for circuit provisioning and troubleshooting through vendor management.
• Analyze requirements and manage deliverables according to defined project processes.
• Resolve technical issues by exploring alternate designs and managing project ownership.
• Communicate technical updates and project status to C-level stakeholders.

Required Skills

• 3-5 years of engineering experience with contact center solutions.
• Strong knowledge of telecommunications circuits, orders, E1, T1, and SIP technologies.
• Experience with cloud-based phone systems and technologies.
• Understanding of network hardware including switches, routers, and firewalls.
• Knowledge of ITIL processes.
• Experience working independently on large project implementations.
• Ability to organize and track multiple project deliverables.
• B.Tech, BE, or equivalent technical degree.

Preferred Skills

• CCNA or similar network certification.

Key Skills

Education

Any Graduate