Description

You will lead operational functions within a CMMI level 5 BPO environment.

Responsibilities

• Manage large teams within a BPO setting.
• Oversee multiple lines of business including CRM, Collections, and Fraud prevention.
• Implement continuous improvement programs and process reengineering initiatives.
• Ensure compliance with banking regulatory requirements for UK, US, and international markets.

Required Skills

• 12-14+ years of experience in banking or card operations.
• Direct experience managing teams in a BPO environment.
• Deep knowledge of banking regulatory requirements for US, UK, and international markets.
• Experience leading continuous improvement or reengineering programs.
• Expertise in CRM, Collections, and Fraud prevention.
• Background in Voice BPO operations.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE