Description

You will provide technical support for LiveScan agencies statewide and manage IT service requests.

Responsibilities

• Provide technical support for LiveScan agencies and answer onboarding questions from agencies and IT suppliers.
• Track and respond to incoming calls and email requests regarding equipment purchases and upgrades.
• Assist agencies with establishing network connectivity from LiveScan devices to cloud hosts.
• Maintain computer software and hardware inventories and coordinate the completion of agency MOUs.
• Generate help desk tickets, forward service requests to IT suppliers, and monitor ticket status for users.

Required Skills

• 5+ years of experience in troubleshooting computer software and hardware problems.
• 5+ years of experience in advanced customer relations.
• 5+ years of experience with verbal and written communication.
• 5+ years of experience managing multiple projects simultaneously.
• 5+ years of experience using MS Word, MS Excel, and MS Outlook.
• 5+ years of experience in analytical and decision-making tasks.
• Advanced knowledge of personal computers, PC peripherals, and network help desk support services.
• Ability to work full-time onsite in North Chesterfield, VA.

Key Skills

Education

Any Graduate