Description

You will act as a liaison between agency personnel and the Virginia Information Technology Agency (VITA) to resolve technical issues.

Responsibilities

• Route VITAsupport tickets correctly to ensure timely problem resolution for agency personnel.
• Research and communicate technical details between agency staff and VITA resources.
• Escalate high-impact tickets through the VITA help desk.
• Troubleshoot issues related to user identity management, end-user devices, and local network connectivity.

Required Skills

• 5+ years of help desk experience in an IT environment.
• 5+ years of experience with general IT concepts, including networking and PCs.
• 5+ years of experience using MS Office suite.
• 5+ years of professional communication experience.
• Ability to assist with user identity management and hardware troubleshooting.
• Any Graduate degree.

Preferred Skills

• 5+ years of experience with Power BI.

Key Skills

Education

Any Graduate