Description

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.

This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications:

Technical Skills:

3-5 years of experience in application support or technical support roles

2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills

Basic knowledge of Linux/Unix systems and command line operations

Knowledge of web technologies (HTTPHTTPS, load balancers, web servers)

Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions

Application Support Experience:

Proven experience troubleshooting e-commerce application issues including but not limited to

Order processing and payment gateway failures

Shopping cart and session management problems

Product catalog and inventory synchronization issues

Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management

Knowledge of feed file processing and data integration workflows

Understanding of multi-tier application architectures and component interactions

Key Skills

Education

Bachelor's degree