Description

Provide operational support and troubleshooting for the WebSphere Commerce Suite (WCS) 8.x e-commerce platform.

This role is on-site.

Responsibilities

• Troubleshoot e-commerce application issues including order processing, payment gateway failures, and session management.
• Monitor scheduled jobs and batch processes to ensure system availability and optimal performance.
• Analyze and resolve product catalog synchronization, inventory, and cache invalidation issues.
• Investigate performance bottlenecks using APM solutions and optimize multi-tier application interactions.

Required Skills

• 5+ years of experience in application support or technical support roles.
• 2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x.
• Experience with database technologies including DB2, Oracle, or SQL Server and basic SQL.
• Proficiency with monitoring tools such as AppDynamics, Dynatrace, or similar APM solutions.
• Basic knowledge of Linux/Unix systems and command line operations.
• Understanding of web technologies (HTTP/HTTPS, load balancers, web servers).

Preferred Skills

• Bachelor's degree in Computer Science or related field.
• Experience with feed file processing and data integration workflows.

Key Skills

Education

Bachelor's degree