Description

You will provide technical escalation support to L2 staff by troubleshooting and remediating issues within customer-facing software systems.

This role is remote.

Responsibilities

• Analyze and troubleshoot complex technical issues using web development and software engineering principles.
• Remediate bugs and technical errors within the application stack.
• Identify recurring patterns in support tickets to prevent future system failures.
• Communicate resolution steps and status updates directly to agents and customers.
• Manage multiple technical issues and support tickets simultaneously.

Required Skills

• 5+ years of experience as a web developer.
• Proficiency in HTML, CSS, and JavaScript.
• Experience working with the Node stack.
• Knowledge of APIs, API management tools, and API clients.
• Understanding of authentication and authorization protocols.
• Experience with WAF and OWASP security protections.
• Ability to query and analyze complex data problems.

Preferred Skills

• Experience with observability platforms such as Dynatrace or Datadog.
• Understanding of underlying cloud deployment technologies and infrastructure.

Key Skills

Education

Any Graduate