Description

You resolve technical and design issues for small business clients through high-volume call support.

This role is on-site.

Responsibilities

• Handle 15-20 inbound and outbound calls daily to resolve customer needs and ensure satisfaction.
• Troubleshoot technical issues affecting customers' online presence and design assets.
• Consult with clients to understand their goals, recommending enhancements to their design and marketing strategies.
• Participate in cross-functional meetings to identify process improvements and incorporate feedback.

Required Skills

• 5+ years of customer experience, including at least 2-3 years in a BPO setup.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Typing speed of at least 40 words per minute.
• Strong written and verbal communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong conflict resolution, critical thinking, and troubleshooting capabilities.

Preferred Skills

• Bachelor's degree in Information Technology, Business, Communications, or related field.
• Knowledge of internet technologies, social media, and small business operations.
• Experience with design tools and web-based technologies.

Key Skills

Education

Any Graduate