Description

Key Responsibilities
• Assist with website analytics, reporting, and tracking to support business insights.
• Document processes, updates, and troubleshooting steps to maintain clear operational records.
• Provide training or guidance to internal users on tools, workflows, and best practices.
• Monitor website performance, uptime, and functionality, addressing issues proactively.
• Troubleshoot and resolve website errors reported by internal and external users.
• Support content updates, page builds, and routine site maintenance in collaboration with IT and Business Units.
• Coordinate with developers, designers, and IT teams to implement enhancements, patches, and new features.
• Perform regular audits to ensure compliance with accessibility standards, brand guidelines, and security requirements.
• Communicate complex web technologies, system behavior, and data insights in clear, understandable terms for non-technical stakeholders and leadership.
• Perform additional duties and special projects as required to meet evolving business needs (e.g., eIFU record creation and review).

Required Skills & Qualifications
• Experience with Adobe Experience Manager (AEM) and backend web applications (e.g., S3, ESL, TIBCO).
• Understanding of basic web technologies (HTML, CSS, JavaScript concepts, content management workflows).
• Ability to diagnose and resolve technical issues efficiently and accurately.
• Strong communication and customer service mindset, with the ability to translate technical concepts into non-technical language.
• Detail-oriented with strong organizational and multitasking abilities.
• Exposure to ticketing systems (e.g., Jira, ServiceNow).
• Background in IT support, web administration, digital operations, or a related field.
• Bachelor's in Information Technology (IT)

Key Skills

Education

Bachelor's degree