Description

Manage and maintain Webex CCE and UCCE solutions, focusing on complex call flows, IVR management, and ICM scripting.

This role is on-site.

Responsibilities

• Manage Webex CCE and UCCE components and end-to-end solutions.
• Design and implement complex call flows and system integrations.
• Configure and maintain IVR call flow management structures.
• Develop and optimize ICM scripting for performance and reliability.

Required Skills

• 5+ years of experience with Webex CCE and UCCE platforms.
• Deep knowledge of ICM scripting.
• Hands-on experience with IVR management.
• Expertise in call flow design and integration.
• Degree in any graduate field.

Key Skills

Education

Any Graduate