Description

Lead real-time incident management for Webex and Spark services, ensuring swift resolution of high-severity incidents.

This role is on-site.

Responsibilities

• Manage incident bridges and coordinate with cross-functional teams during outages.
• Perform initial technical triage using virtualization, cloud, and containerization knowledge.
• Log, track, and resolve incidents and problems using ITSM tools like ServiceNow.
• Drive root cause analysis and contribute to continuous improvement in incident workflows.
• Communicate effectively with stakeholders during high-pressure situations.

Required Skills

• 10+ years of hands-on experience in Incident and Problem Management operations.
• Proficiency with ITSM tools, preferably ServiceNow.
• Strong knowledge of Kubernetes, VMware, Linux, and networking.
• Experience with Webex or Spark services is required.
• Proven ability to manage multiple high-severity incidents under pressure.
• Excellent stakeholder communication and bridge handling skills.

Key Skills

Education

Any Graduate