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WFM Application Consultant

Sutherland

 

Bogotá, Bogota, Colombia

Posted On: 3 days ago
Experience: 3+ years
Availability: Onsite
Openings: 1
Category: Application Consultant
Tenure: Contract - Corp-to-Corp
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Description

You provide technical design guidance and domain expertise to optimize Workforce Management solutions and drive system adoption.

This role is on-site.

Responsibilities

  • Facilitate application design workshops, configuration, and usage testing sessions.
  • Deliver contact center performance improvements through WFM program recommendations.
  • Collaborate with Business Consultants to align application design with project success criteria and roadmaps.
  • Perform financial analysis, benefits/impact analysis, and create ROI models for WFM domains.

Required Skills

  • 3+ years of experience supporting contact center environments with Workforce Management.
  • Deep and broad understanding of WFM solutions.
  • Full bilingual proficiency in written and verbal English.
  • Proven ability to manage project stakeholders and provide thought leadership.
  • Strong verbal, written, and presentation skills.
  • Degree in a related discipline.

Preferred Skills

  • Experience with NICE WFM solutions.
  • Multi-industry experience.

Education

Any Gradute

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