Description

You will manage and troubleshoot enterprise wireless infrastructure within a hybrid work model in the Metro Atlanta area.

Responsibilities

• Maintain, patch, and update Cisco Meraki devices across the enterprise.
• Lead troubleshooting efforts for wireless network issues and open ServiceNow tickets to track progress.
• Coordinate with vendors, business teams, and internal employees to ensure timely issue resolution.
• Escalate complex problems to system support personnel and management when necessary.
• Provide regular reports on WAP uptime, issues, and ServiceNow data.

Required Skills

• At least 1 year of experience working with Meraki or Cisco Umbrella software.
• Prior experience providing Cisco WLAN support.
• Hands-on experience with Cisco, TCP, STP, ARP, LANs, VLANs, WLANs, VPNs, NAT, and DHCP.
• Proficiency with network technologies including firewalls, content filters, routing/switching, and 802.11n/ac wireless.
• Experience installing and troubleshooting WiFi networks.
• Ability to resolve requests within SLA and follow up with customers for feedback.
• Strong communication skills and the ability to work independently.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, and/or DHCP servers.

Preferred Skills

• CCNA and Network+ certifications.
• Cisco Certifications.

Key Skills

Education

ANY GRADUATE