Description

Manage and troubleshoot enterprise wireless infrastructure in the Metro Atlanta area. Maintain Cisco Meraki devices and lead resolution efforts for network issues.

Responsibilities

• Maintain, patch, and update Cisco Meraki devices across the enterprise.
• Lead troubleshooting for wireless network issues and open ServiceNow tickets.
• Coordinate with vendors and internal teams to ensure timely issue resolution.
• Escalate complex problems to system support and management.
• Report on WAP uptime and ServiceNow data.

Required Skills

• 5+ years of experience in network support.
• Hands-on experience with Cisco Meraki and Cisco Umbrella software.
• Deep knowledge of TCP, STP, ARP, LANs, VLANs, WLANs, VPNs, NAT, and DHCP.
• Proficiency with firewalls, content filters, routing/switching, and 802.11n/ac wireless.
• Experience installing and troubleshooting WiFi networks.
• Ability to resolve requests within SLA and follow up with customers.
• Strong communication skills and ability to work independently.

Preferred Skills

• CCNA, Network+, or Cisco Certifications.

Key Skills

Education

ANY GRADUATE