Description

You will manage and maintain the Windows infrastructure and support end-user operations.

Responsibilities

• Troubleshoot issues across Windows OS, Outlook, and O365 applications.
• Manage datacenter operations and endpoint security.
• Handle major incidents and domain-level troubleshooting within the Windows environment.
• Apply ITIL/ITSM processes, including SLA and Change/Release Management.

Required Skills

• 4+ years of experience in Windows administration.
• Proficiency with Active Directory, DNS, and DHCP services.
• Experience managing file servers and virtualization technologies.
• Knowledge of ITSM processes.
• Familiarity with service desk tools, ideally ServiceNow.
• Experience with software installation procedures.
• Strong written and verbal communication skills.

Key Skills

Education

Any Gradute